Welcome to Tripmetic ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy globally. This Privacy Policy applies to the Tripmetic mobile application (available on the Apple App Store and Google Play Store) and our website (tripmetic.app).
1. Information We Do NOT Collect (App-Specific)
We designed the Tripmetic mobile application with privacy-by-design principles. To protect your sensitive travel and financial planning:
- No User Registration: We do not require you to create an account, create a password, or log in to use the Tripmetic app.
- Local Storage: Your personal travel itineraries, packing lists, and financial budget data are stored locally on your device. We do not transmit, sync, or store this personal data on our servers.
2. Information We Collect
Depending on how you interact with us (via the App or our Website), we may collect the following information:
A. Information You Provide Directly
- Contact Forms & Support: If you contact us via our website, we collect your name, email address, and the contents of your message.
- Newsletters & Updates: If you opt-in to receive announcements, we collect your email address via our email service provider.
B. Information Collected Automatically
When you visit our website or use the app, certain information is collected automatically by third-party analytics and app store platforms. This includes:
- Device Information: Operating system version, device model, and language settings.
- Usage Data & Crash Logs: Anonymous data on how you navigate the app or website, and crash reports to help us fix bugs.
- Website Analytics: IP addresses and browser types collected via our hosting provider (cPanel) and Google Analytics.
3. How We Use Your Information & Legal Basis
Under global data protection laws (including the GDPR), we must have a legal basis to process your data. We use the limited information we collect for the following purposes:
- Consent: To send administrative information or promotional materials (only if you have explicitly opted in via our website).
- Legitimate Interest: To provide customer support, monitor app performance, fix technical issues (via crash logs), and analyze website traffic to improve our services.
- Legal Obligation: To comply with applicable legal or regulatory requirements.
4. Third-Party Services
We use third-party services to operate our website and improve our app. These services have their own privacy policies:
- Google Analytics & Google Tools: Used for tracking website traffic and app usage statistics. (Google Privacy Policy)
- Apple App Store & Google Play Console: These platforms automatically collect aggregate, anonymous installation and crash data when you download and use the app.
- Email Octopus: We use Email Octopus to manage our mailing lists and send newsletters. (Email Octopus Privacy Policy)
- cPanel Analytics: Basic server-level tracking for website health and performance.
5. European (EEA), UK, and International Privacy Rights
If you are a resident of the European Economic Area (EEA), the United Kingdom (UK), Canada, Brazil, Australia, or other jurisdictions with comprehensive data protection laws (such as the GDPR, UK GDPR, PIPEDA, LGPD, or APPs), you are granted specific rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you (e.g., your email on our newsletter list).
- Right to Rectification: You can request that we correct inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal information from our systems.
- Right to Restrict Processing & Object: You have the right to limit or object to how we process your data, including opting out of direct marketing.
- Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us. Note that because your app data (budgets, itineraries) is stored locally on your device, we cannot access, port, or delete it. You control that data directly by managing or uninstalling the app.
6. United States Privacy Rights
If you are a resident of California (under the CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), or other US states with privacy laws, you have specific rights:
- Right to Know: You can request details about the categories and specific pieces of personal data we collect.
- Right to Delete: You can request that we delete your contact information from our logs.
- Right to Opt-Out of Sale/Sharing: We do not sell your personal information to third parties. You can opt out of any targeted marketing emails at any time.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
7. International Data Transfers
Tripmetic operates globally. If you use our website or opt into our communications, your information may be transferred to, stored, and processed in the United States or other countries where our third-party providers operate. By using our services, you consent to these transfers. When transferring data from the EEA/UK to other countries, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) provided by our third-party processors.
8. Data Retention
We retain personal information (like support emails or newsletter subscriptions) only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer necessary, we securely delete or anonymize it.
9. Children's Privacy
Our app and website are not intended for children under the age of 13 (or 16 in certain jurisdictions, such as the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in global legal requirements or app features. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to lodge a complaint, please reach out to us at:
Website Contact Form: tripmetic.app/contact.html
EEA/UK Residents: If you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.